After-sales
Warranty & Service
Every RoyalZman watch carries a 2-year international warranty and lifetime access to servicing at our Mumbai atelier — carried out only by our own watchmakers, never outsourced.
Coverage period
2 Years
Geographic scope
International
Service location
BKC Atelier, Mumbai
What’s covered
Movement & Timekeeping
All defects in the ETA SW-200 movement including mainspring, escapement, and gear train. Timing errors exceeding ±10 s/day under normal wearing conditions.
Case & Crown
Manufacturing defects in the 316L stainless steel case, crown, and crown guard. This includes porosity, finish delamination, and crown threading failures under normal operation.
Crystal
Manufacturer-introduced optical distortions or delamination of the AR coating. Impact cracks are not covered unless caused by a proven material defect.
Ceramic Bezel
Chips or cracks not caused by external impact. Colour inconsistency vs. original specification. Bezel click mechanism failures.
Water Resistance
Water resistance to the rated depth (200 m / 300 m / 500 m depending on model) for the first 12 months, provided the crown is correctly secured. After month 12, gasket replacement is the owner's responsibility.
Bracelet & Strap
Manufacturing defects in the link pins, clasp, and clasp deployment for steel bracelets. For rubber and leather straps, material splitting or adhesive failure in the first 6 months.
What’s not covered
- ✕Normal wear and ageing (case scratches, bezel wear, crystal abrasion, bracelet stretch)
- ✕Water ingress after gasket wear (beyond 12 months) or with crown not fully closed
- ✕Damage from impact, dropping, or crushing
- ✕Unauthorised modification, opening, or servicing by a non-RoyalZman watchmaker
- ✕Battery or crown-seal replacement (this is a maintenance item, not a warranty item)
- ✕Cosmetic damage: dents, scratches, strap discolouration from sunscreen or saltwater
- ✕Damage from exposure to magnetic fields, solvents, or strong chemicals
- ✕Theft or loss
How to claim warranty service
Contact our concierge
Email concierge@royalzman.com with your order number, a description of the issue, and clear photographs of the defect.
Collection arranged
We arrange insured pickup from your location at no cost. You do not need to find a courier.
Assessment at atelier
Our watchmakers assess the watch within 5 business days of receipt and confirm whether the issue is covered under warranty.
Repair or replacement
Covered faults are repaired or the watch is replaced at no charge. You are notified at each stage and receive a repair report.
Returned to you
The watch is pressure-tested and shipped back insured. Domestic turnaround is typically 10–15 business days from receipt.
Paid service & maintenance
Out-of-warranty or non-covered work is carried out at transparent fixed prices. All serviced watches are pressure-tested before return.
| Service | Recommended interval | Price (INR) |
|---|---|---|
| Full Service (movement) | Every 5–7 years | ₹12,000–₹18,000 |
| Pressure & gasket test | Annually recommended | ₹1,500 |
| Bracelet deep-clean & polish | On request | ₹2,500 |
| Crystal replacement | On damage | ₹4,000–₹6,000 |
| Bezel insert replacement | On damage | ₹5,500–₹8,000 |
| Strap / bracelet replacement | On wear | At current retail |
Prices are indicative. Final cost confirmed after atelier assessment. GST applicable.
Need service?
We’re here for the long run.
Contact our concierge team to initiate a warranty claim or schedule a service.