Legal
Company Details & Grievance Redressal
The particulars below are published in compliance with the Consumer Protection (E-Commerce) Rules 2020, the Information Technology Rules 2021, and the Digital Personal Data Protection Act 2023.
Last updated: October 2026
Company details
Legal entity name
Royalzman Private Limited
Registered / principal place of business
Block 704, Almonds Building, Wakad, Pune, Maharashtra 411057, India
CIN
U26520PN2026PTC253394
GSTIN
27AAPCR6694H1ZK
Customer care email
concierge@royalzman.com
Customer care phone
+91 2114 358799
Support hours
Monday–Saturday, 10:00–18:00 IST (excluding public holidays)
Grievance Officer
In accordance with the applicable rules, the Grievance Officer for consumer complaints and for data-protection matters is:
Name
Vidya Awari
Designation
Grievance Officer
concierge@royalzman.com
Phone
+91 2114 358799
Address
Block 704, Almonds Building, Wakad, Pune, Maharashtra 411057, India
How to raise a grievance
Email the Grievance Officer at concierge@royalzman.com with your order number, a description of the issue, and any supporting documents or photographs. You may also raise everyday order queries with our concierge at concierge@royalzman.com.
We will acknowledge your complaint within 48 hours of receipt and make our best effort to resolve it within 30 days, in line with the Consumer Protection (E-Commerce) Rules 2020.
Data-protection requests (access, correction, or erasure of your personal data) are handled under our Privacy Policy, with the same Grievance Officer as the point of contact.