Legal
Shipping & Returns
Every RoyalZman watch is dispatched from our Mumbai atelier via Blue Dart insured courier, fully sealed and tamper-evident. Delivery is free on all domestic orders.
Last updated: June 2026
Shipping cost
Free
All domestic orders
Return window
7 Days
From date of delivery
Courier partner
Blue Dart
Fully insured transit
Order processing
Orders are processed on business days (Monday–Saturday, excluding national holidays). Orders placed before 2:00 PM IST are typically dispatched the same day. Orders placed after 2:00 PM are dispatched the following business day.
Once dispatched, you will receive a confirmation email containing your Blue Dart waybill number. You can track your shipment at any time from the Order Tracking page using your order number and the phone number used at checkout.
Each watch undergoes a final quality inspection and pressure test immediately before packing. The presentation box is sealed and placed inside tamper-evident outer packaging.
Domestic delivery timelines
Timelines are from the date of dispatch. Business days exclude Sundays and public holidays.
| Zone | Locations | Est. Delivery |
|---|---|---|
| Metro cities | Mumbai, Delhi, Bengaluru, Chennai, Kolkata, Hyderabad | 2–4 business days |
| Tier-1 cities | Pune, Ahmedabad, Jaipur, Surat, Lucknow, Chandigarh, Kochi | 3–5 business days |
| Tier-2 & Tier-3 cities | All remaining serviceable PIN codes | 5–7 business days |
| Remote / restricted areas | J&K, North-East states, certain hill stations | 7–10 business days |
Timeline estimates may be affected by natural events, courier disruptions, or peak seasons. A signature is required upon delivery.
International shipping
International shipping is not available through our online store at this time. Customers outside India wishing to purchase a RoyalZman timepiece are invited to contact our concierge team at concierge@royalzman.com to discuss assisted purchase and export arrangements.
All prices shown on the website are in Indian Rupees (INR) and are inclusive of applicable GST. Import duties and taxes for international shipments are the sole responsibility of the recipient.
Return policy
We accept returns on unworn, unaltered watches within 7 days of delivery. The following conditions apply.
Eligible for return
- ✓Watch is unworn and in original factory condition
- ✓All original packaging, box, cushion, and documentation present
- ✓All accessories (extra strap, tools) included in original state
- ✓Return initiated within 7 days of the delivery date
- ✓Manufacturing defect identified on arrival
Not eligible for return
- ✕Watches with custom caseback engraving (non-refundable)
- ✕Any sign of wear: scratches, bracelet adjustment, worn crown
- ✕Missing or damaged original packaging or hang tags
- ✕Returns initiated after 7 days from delivery
- ✕Damage caused by customer after receipt
Initiate within 7 days
Email concierge@royalzman.com with your order number and reason for return within 7 days of delivery. We review every request personally.
Pack securely
Return the watch in its original RoyalZman presentation box with all accessories, hang tags, and documentation exactly as received.
Insured pickup arranged
We arrange an insured Blue Dart pickup from your address at no additional cost. Do not hand the package to any other courier.
Inspection at atelier
Our watchmakers inspect the returned piece within 3 business days. A watch that shows signs of wear, adjustment, or tampering will not be accepted.
Refund issued
Approved refunds are processed to the original payment method within 5–7 business days of inspection clearance.
Refunds
Refunds are issued to the original payment source (card, UPI, net banking, or wallet) via Razorpay. Once our atelier clears the return, the refund is initiated within 2 business days. Depending on your bank or payment provider, funds typically appear within 5–7 additional business days.
The engraving surcharge (₹3,500) is non-refundable once the engraving has been applied, even if the rest of the order is returned.
In the event of a payment failure where your account was charged but no order was created, please contact us with the transaction reference. Such amounts are typically auto-reversed by Razorpay within 7 business days; we will assist in following up if they are not.
Questions?
Our concierge is here to help.
For any shipping or return enquiry, reach us at concierge@royalzman.com or through the contact page. We respond within one business day.