Frequently Asked Questions

ROYALFORT is our entry dive instrument rated to 200 m, ideal for recreational diving and daily wear. ROYALFLY is rated to 300 m with a helium escape valve for saturation divers. ROYALFLEET is our flagship 500 m professional series, Bureau Veritas certified.

All RoyalZman watches are powered by the ETA Calibre SW-200 — a Swiss-made automatic movement accurate to ±4 s/day. We specify a taller H3 pinion to reduce friction at depth, a modification not found in standard catalogue builds.

We use Y-TZP ceramic (yttria-stabilised tetragonal zirconia polycrystal), rated 9 on the Mohs hardness scale. The colour is uniform through the material — not a surface coating — so scratches do not reveal a different colour beneath.

Yes. You can choose your strap or bracelet type, bezel colour, and optionally add engraving of up to 7 characters on the caseback. All customisation is done at checkout on the product configurator.

Every RoyalZman watch uses a single 41 mm case diameter. We chose this because it is the precise intersection of wrist presence and hydrodynamic efficiency below 100 m. Every component — crown guards, bracelet end-links — is engineered around this constant.

Browse our collections, select your variant and configuration, add to cart, and proceed to checkout. We verify your identity via a one-time password sent to your phone number — no account creation is required.

We accept all major credit and debit cards, UPI, net banking, and wallets via Razorpay. All transactions are processed securely and we never store card details.

Yes. Payments are handled entirely by Razorpay on their PCI-DSS Level 1 certified infrastructure. We receive only a payment confirmation — your card details are never transmitted to or stored on our servers.

Orders can be cancelled within 2 hours of placement if they have not yet moved to the Processing stage. Contact our concierge team immediately at concierge@royalzman.com with your order number.

We ship across India and to most international destinations. International shipping availability and estimated duties are shown at checkout based on your delivery address.

Domestic (India): 3–7 business days after dispatch. International: 7–14 business days. Each watch is individually water-tested before shipment, which may add 1–2 business days to preparation time.

Use our Order Tracking page — enter your order number and the phone number used at checkout. You can also check the fulfilment status your concierge team any time.

Yes. All shipments are fully insured for the invoice value. In the unlikely event of loss or damage in transit, we will replace the watch at no cost to you.

Unworn, unmodified watches may be returned within 14 days of receipt for a full refund. Engraved pieces cannot be returned unless there is a manufacturing defect. Please see our Shipping & Returns policy for full details.

Email concierge@royalzman.com with your order number and reason for return. We will arrange insured pickup at no charge to you. Refunds are processed within 5–7 business days of the watch being received and inspected at our atelier.

Yes, exchanges for a different configuration or collection are accepted within 14 days subject to stock availability. Contact our concierge team to arrange.

Every RoyalZman watch comes with a 2-year international warranty covering manufacturing defects in materials and workmanship. The warranty does not cover accidental damage, misuse, or water ingress caused by worn gaskets after the initial 12 months.

Email concierge@royalzman.com with your order number, a description of the issue, and clear photographs. We will arrange insured collection from your location. See our full Warranty & Service page for detail.

All servicing — warranty and paid — is carried out at our atelier in BKC Mumbai. We do not use third-party service centres. Your watch is handled only by our trained watchmakers.